Terms & Conditions
WORK IS ONLY ACCEPTED BY OUR COMPANY ON THE FOLLOWING TERMS. WHERE GEEVES DRY CLEANING “THE COMPANY”
THE INDIVIDUAL(S) OR ENTITY REQUESTING CLEANING SERVICES ”THE CUSTOMER”
1.
PRICING
Prices are periodically reviewed from time to time.
2.
SERVICE AND DELIVERIES
3.1 The service will be as set out on our website
•
The company will maintain the service subject only
to matters beyond the control of the
company. Any standard permanent or temporary deviat
ion from the service will be notified on
www.geeves-drycleaning.co.uk
•
The company reserves the right to decline services
to the customer in case of actual or
implied physical or verbal abuse towards the compan
y’s employees
3.
RETURNED ARTICLE
The company will return unprocessed: (unless that p
articular item has been granted permanent
processing authorisation)
•
4.1 Any article that appears too frail to withstand
the processing procedure
•
4.2 Any order that is marked as having more items t
hat the company actually received
•
4.3 Any item not displaying cleaning instructions
•
4.4 Any item the company feels that could heavily d
owngrade or default in the cleaning
process
4.
OWNER’S RISK
Items, which the company considers can only be proc
essed at the risk of the customer, will only be
accepted by the company if accompanied by a written
instruction endorsing the customer ’s confirmation
that the risk in processing is accepted by them or
as confirmed on the customer’s sale ticket and with the bsuiness employee.
5.
GENERAL LIABILITY EXCLUSIONS
The company accepts no liability for:
•
6.1 Any item received without appropriate identific
ation
•
6.2 Any feather/down filled item
•
6.3 Any accessory attached to or contained within a
ny item cleaned by the company.
Accessories include but are not limited to belt buc
kles, buttons, zips, painted logos/signs
•
6.4 Any item which is damaged by an accessory on th
at item
•
6.5 Any claim caused by ink marks left behind by th
e poly-marking label system
•
6.6 Any item that does not bear a cleaning instruct
ion
•
6.7 Any item that has manufactured purpose made cri
nkles or creased effects that are removed
during processing
•
6.8 Any item with faulty interfacing or adhesives t
hat mark off after processing
•
6.9 Any item with faulty adhesives which mark off o
n the garment during processing
•
6.10 Any item not listed on the Geeves Dry Cleaning
, laundry card when the item was
originally sent to the laundry
•
6.11 Any silk item that suffers colour loss
6.
ORDER COMPLAINT/QUERY
In the event of a complaint or query the article mu
st be returned to the company with the original lau
ndry
card
7.
CLAIMS
Claims shall be settled subject to the following:
•
8.1 The company will not be liable for any claim in
excess of £100.00 per item
•
8.2 Any claim settled by the company will be on con
dition that it is accepted by the customer
as full and final settlement
•
8.3 Claim payments by the company may be made in t
he form of a credit note to the customer
•
8.4 The company will not be liable in any way for d
amage not caused by the cleaning process
•
8.5 In circumstances that doubt exists as to the ca
use of damage then an independent third
party analysis by the laundry & dry cleaning techno
logy centre (LTC) or the appropriate authority, will be conducted. The
results of such a test will deemed to be final and
the basis for any compensations due
•
8.6 Where compensations are due by the company to t
he customer either in the case of damage
or loss – then compensations will be paid for age a
nd condition of the item(s)
•
8.7 Where compensations are due by the company to t
he customer, the company will pay an
amount not equivalent to the new price but based on
the age and condition of the item at the
time of loss or damage by the company. This will be
a depreciating price from the new price.
•
8.8 Where compensations are due by the company to t
he customer, the company is entitled to
source a similar or same new item to exchange for t
he lost or damaged item
•
8.9 The company will not be liable for any claim fo
r an order in excess of £250.00, unless
notified and agreed with the company prior to clean
ing of the order
8.
DELIVERY OF GOODS
•
9.1 Goods will be deemed to have been delivered to
the customer unless the company has
received notification from the customer during the
first working day following the delivery
date
•
9.2 In the instance that the company tries to deliv
er to a customer address, as instructed by the
customer, and the customer for what ever reason fai
ls to allow entry to the company, the
company will arrange another delivery time with the
customer subject to availability
•
9.3 The company reserves the right to decline servi
ces or cancel orders in the instance of
repeated inability to gain access to the customer ’
s collection/delivery address
•
9.4 The company reserves the right to decline deliv
ering or collecting above the third floor of a
building not containing a working elevator. The cus
tomer is obliged to inform the company
should deliveries be required in this sort of situa
tion
•
9.5 The company reserves the right to charge £10.00
should the company call to collect/ deliver
as agreed and are unable to do so for reasons unrel
ated to the company and out of the control of
the company and customer ("acts of God")
9.
TERMS OF PAYMENT
The following terms of payment will apply:
•
10.1 Payments due by customers must be paid in cash
, cheque (with guarantee card), bank transfer or credit
card before delivery of goods
•
10.2 The company reserves the right to charge inter
est on the overdue monies at 6% above the
bank of England’s base rate
•
10.3 Should back orders remain unpaid, the company
reserves the right to suspend servicing
the customer
•
10.4 Should any item not be collected or received by
the customer for a period exceeding 3
month’s the company reserves the right to dispose o
f the garments for whatever price deemed
reasonable or available to cover the cost’s incurre
d by the company
10.
TERMS OF TRADING
The company reserves the right to amend these terms
of trading without notice. Amended terms will be
advertised on www.geeves-drycleaning.co.uk
.
11.
STATUTORY RIGHTS
12.
Our terms of trading do not affect your statutory
rights as a consumer
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